What these terms cover. These are the terms and conditions on which we supply services to you. In making a booking to use our facilities, you expressly accept these terms and conditions. The services which you are agreeing to purchase from us are the use of our facilities for the purposes of exercising your dog.
Why you should read them. Please read these terms, in particular Clause 4, your obligations, carefully before you submit your booking to us. These terms tell you who we are, how we will provide services to you, what to do if there is a problem and other important information.
Information about Us
Who we are. We are Deanshanger Dog Walking Field Limited, a limited company registered at Folly Fields Farm, Wicken, Milton Keynes, Buckinghamshire, MK19 6BH
How to contact us. You can contact us by telephone on 07793023122 or by e-mail on info@deanshangerDWF.co.uk
How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the e-mail address or postal address you provided to us in your booking.
Our contract with you
You will book to use the Dog Field through our website. Our acceptance of your request to book to use the Dog Field shall form a contract between Us, subject to these terms and conditions. For the avoidance of doubt a new contract shall be made on each occasion that You book to use the Dog Field.
The total price of the services is displayed on our website and will be shown to You before You elect to book to use the Dog Field.
You shall be permitted to use the Dog Field only for the duration specified in your booking.
We will take payment for your booking from You in advance, via our website, which will accept payment by PayPal or Stripe.
In making this booking, You are agreeing to purchase a leisure activity on a specified date for performance. Therefore, the “cooling off period” which applies to some contracts by virtue of the Consumer Contracts Regulations 2013 does not apply to this contract. Once You have made your booking, You will have no right to cancel it.
If You wish to re-arrange your booking to use the Dog Field, You will be permitted to do so, provided that You request to re-book within 24 hours of the time of your original booking.
Your obligations to Us
You hereby warrant to Us:-
(collectively, “the Obligations”)
4.2 You agree that if You, or any person attending the Dog Field with You, fail to perform any of the Obligations, or if You perform them without due care and attention, We shall be entitled, at our choice to:-
a) Terminate your exercise session at the Dog Field and require You to leave the premises immediately;
b) Refuse to admit You or your Dog for any further exercise sessions.
4.3. Further, You agree that if you fail to perform any of the Obligations, or if you perform them without due care, and we are caused a loss as a result of your act or failure to act, you will reimburse us in full for all liabilities, costs, expenses, damages which are suffered or incurred by us.
Summary of your legal rights. See the box below for a summary of your key legal rights in relation to the services provided by Us. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says:
you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
if you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
if you haven’t agreed a time beforehand, it must be carried out within a reasonable time.
Our responsibility for loss or damage suffered by You
We are responsible to you for foreseeable loss and damage caused by Us subject to the limitations set out in this clause. If We fail to comply with these terms, We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care, but We are not responsible for any loss or damage that is not foreseeable.
We will not be liable for any loss or damage howsoever caused which is not caused by Us, our employees, agents or sub-contractors.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of Us, our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services including the right to receive services which are as described and supplied with reasonable skill and care.
You agree that You understand that exercising and handling dogs is a high risk activity and that dogs, by their nature, may be unpredictable and prone to cause accident or injury.
You understand that use of the Dog Field requires you to exercise care and caution. The Dog Field is a natural environment and presents hazards and risks. The Dog Field is not flat; it has natural undulations, and You agree to carefully observe your footing whilst manoeuvring around the Dog Field.
Our total liability to You for any loss or damage (save for any loss listed at Clause 6.3, which we do not seek to restrict) caused by any breach of these terms by Us shall be capped at twice the amount paid by You to Us under this contract.
We are not liable for business losses. We only supply the services for domestic and private use. If You use the services for any commercial or business purposes we will have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity.
How we may use your personal information
All information provided to use will be collected, processed and held in accordance with the General Data Protection Regulation.
We will use the personal information You provide to us to:
provide the services; and
process your payment for such services.
We will only give your personal information to third parties where the law either requires or allows Us to do so.
Other important terms
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things or prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.
Which laws apply to this contract and where you may bring legal proceedings. These terms and your client care letter shall be governed by and interpreted in accordance with English law. Any disputes or claims concerning this contract and any matters arising from it shall be dealt with only by the courts of England and Wales.
It is our intention to provide an excellent service and we hope you will not have cause to complain about the service that you receive. In the unfortunate event that you do feel frustrated or dissatisfied with any aspect of our service and you cannot resolve that matter with Us informally, please contact us by e-mail or post to explain the nature of your complaint. We will endeavour to respond to you within 14 days.
FIELD USE GUIDE
Please follow this process to use the dog walking field.